Ten years ago my wife and I had our honeymoon. We travelled to the west side of the USA. We did a fantastic tour, starting in LA, going to Arizona, Utah, Nevada, and back to LA. As it was our first time over there, we dit all the “obligatory” sites. Not that it felt that way, because I was almost literally “away from this planet”. Seeing the stunning beauty of nature and overwhelming environments, e.g. the Grand Canyon.
We also did Las Vegas and Death Valley.
Of course everybody knows Las Vegas. I have questions about the extreme decay and artificiality of this city, literally in the middle of the Nevada desert. How is this possible? I asked myself all the time walking over the strip. Well, it is. It was also a perhaps once in a life “must-see” for us. So we did see it. And we enjoyed it
In all this overdo one particular story of Suzy, a waitress in our residence, touched me. You can imagine I am also in my holidays busy with human resources. I noticed she had been very friendly to us during breakfast. Of course, she wants her tip, I thought… But when I forgot to give a tip at the end of the breakfast ( I honestly did not do that on purpose, in Europe there is no such necessary habit), she simply stayed very friendly. In fact, precisely because she continued her behavior, I thought all was ok.
A few minutes later we were getting in our car for our next stop (Death Valley, close to Las Vegas). My wife asked me if I had given a tip. No, I had forgotten the tip! And exactly that girl Suzy had been so very friendly to us.
So I returned to give her a very nice tip and offered her 1000 apologies.
She thanked me and started smiling happily. I asked how she voted with the working circumstances in Las Vegas that are not always optimal. Clients are extremely demanding and spoiled. The competition is killing; the temperature too.
She replied: Well, I work in a fantastic team of people who have suffered together some serous shit. And we made it. Things go better now than a few years ago. Our boss is giving us total trust. Sometimes this brings him into trouble with his own hierarchy but he proceeds and so far they let him. Last but not least, there is a lot of humour, sometimes there hear us laugh together at the other site of the strip. Yes, we try to laugh our stress away, together, literally. Sometimes it’s about total nonsense, but if feels so good to laugh together….
And now i am going to share your tip with a colleague who yesterday had exactly the same situation. But she was less lucky. We do that sometimes…
You are kidding ? I thought. No she wasn’t. She waved us out and went to her colleague
You can imagine that, during the ride afterwards to Death Valley, I was very silent. As I am very passionate about engagement and happiness on the work floor, Suzy had just given me a course replacing all the books ever read and blogs ever written. My wife asked me if I was ok. I said yes. Well, she knows me well enough to figure out what was going on. A rare combination of deep reflection and a slightly smiling face… we were on vacation after all 😉
I was not ready at all for Death Valley after this experience. For those who do not know Death Valley. It’s a must see because there is literally nothing to see. There wasn’t even a sign indicating we had arrived. The landscape became dryer and dryer. Fauna and flora had vanished already some time ago. There was just erosion, a lot of white salt and one road. The contrast with Las Vegas could not be bigger. And the thought that people had created Las Vegas in this very environment became quite morbid. Temperatures up to 50 degrees centigrade. The brochures recommended us not to get out of the car to walk on feet. Some visitors wanting to do a “small tour” and leaving their car on the road, take enormous risks. They also recommended not to use the air conditioning all the time for obvious energy reasons. And to take in extra water.
Anyway, after driving about 20 kilometers in this environment, we were still not sure we had found the place… there was no sign. You can’t miss Vegas, but you can miss “nothing”. To our surprise there was a very small restaurant. The only one it seemed later on. We entered, ordered water and asked if we were already in Death Valley. Jeremy, the cook, answered we were almost out of it again.
Ah, ok, so this was it ?
Wasn’t it dead enough ? He asked.
Sure, sure, but now we’ve done it without “officially” knowing this was it.
That must be horribly frustrating indeed… I heard him thinking cynically.
Then he introduced us to his team. As we were probably the only customer of that day, they were really glad to see “someone”. They all started talking about their life, their homes, their work in this restaurant, and their travelling in the USA.
Then I made a very stupid mistake. I asked if they would not rather work in Las Vegas. It’s a place were living surely is more comfortable than in Death Valley.
Never ever ! they answered in chorus. My wife looked a bit embarrassed.
I did not have to do a lot.
A man named Joe started talking. He was an African-American.
This is really the only place where nobody ever looks at me or treats me as a “black man”. Perhaps because there is nobody anyway. The brotherhood that we’ve built together here is phenomenal. We have to here. There is nothing out there. We’re up to ourselves. If we don’t continually support each other, and that goes further than professional life, we’re all dead. And you may take that literally. We make fun, we thoroughly know each other, we are also an amateur band. When we have a conflict, we have a rule that the younger always takes the initiative to solve it. When he does so, the older start first with appreciation for his courage and listens intensively to the younger. That way, both generations work on their weaknesses: courage for the young. Listening for the experienced older. We recruit extremely carefully and exceptionally, you can imagine. Every new person must truly 200% fit in, or won’t make it.
So, for as far as someone can be happy in this place, I truly am. I would never want to switch Vegas. This kind of thing, simply does not exist there.
At that moment he boss interrupted: hey Joe, listen, we’ve truly enjoyed the show but would you please do us favor and drink your beer. Ours is gone already man…
And they all started laughing… The other side of the valley couldn’t hear it. There is no other side. But I was – again – completely gone!
Two totally different places, one lesson.
Two totally different people saying exactly the same:
I want to be here because I am happy here. And because I cannot imagine having equal fun, support and appreciation at any other place.
In both cases a specific context contributes to this:
- a leader behaving in a certain way
- a very intensive collaboration, co-creation and true friendship within the team
- lots of humor
- the awareness and gratefulness about these unique circumstances.
- and so many other, invisible, unspoken but extremely important small things.
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